Better Relationships, Better Outcomes Review

Glasgow City Council and the Community Planning Partnership have asked Ian Bruce, CEO of GCVS, to chair a review into the relationship between the third sector and the local authority, as part of the city’s Social Recovery Taskforce.

The Social Recovery Taskforce is made up of leaders from the public, private and third sectors, and academia who have been asked to oversee how the city recovers from Covid-19 through a range of different workstreams.  Ian Bruce will be leading the workstream looking at the relationship between the council and the third sector.

We are calling that workstream ‘Better Relationships Better Outcomes’ and regard it as an opportunity to reset relationships, and to build towards the ways of working we want to see in the future.  It is a chance to consider how the sector is commissioned, how we are involved in decision-making, how services collaborate, and possibly most importantly how we work in and with the communities we serve. It will build on the Concordat agreed between Glasgow City Council and the Third Sector in March 2018.

The Review Scope

The review will seek to determine what could realistically be done in the short and longer term to improve the impact of the third sector in the city.  We anticipate it will cover areas like:

  • The existing Concordat between the council and the third sector, and what impact it has had
  • What works well and what does not
  • How third sector activity is commissioned and resourced
  • What would improve collaboration
  • What would improve inclusion and participation
  • How do we best work alongside communities
  • What changes does the third sector need to make
  • What changes does the public sector need to make
  • What is needed to support those changes.

The Review Process

The review process will be led by a group of up to 12 Review Members from the third sector in the city, chaired by Ian Bruce, CEO at Glasgow CVS.

The Review Group will meet fortnightly and a report will be shared from each meeting so that others can follow its progress.  The group will be responsible for pulling together a final report and recommendations.

The first stage of the review will ask the sector what they believe needs to happen.  The second stage will see us take that draft report and work with local public bodies to plan the implementation of agreed changes.    We anticipate the review process being completed by summer 2021.

If you would like to be one of the Review Members, please complete the Application to Join the Better Relationships Better Outcomes Board and return it to by 23rd October 5pm.

Call for Evidence

We are seeking a selection of evidence for the review panel to consider that will inform their thinking about what could realistically be done in the short and longer term to improve the impact of the third sector in the city.

Anyone working in the third sector in Glasgow – whether as a member of staff or a volunteer – can contribute to the review. We are interested in knowing about both your experience to date and your thoughts on how things could be done better.  This is an open invite to all in the sector to contribute.  You can do this by:

  • Sharing a story, anonymously or openly, about experiences, good or bad, you have had in working with public bodies
  • Writing a blog or article about the challenges as you see them and the potential solutions
  • Sharing any evidence that you would like the panel to see – for example a document that demonstrates poor or exemplary practice
  • Taking part in the Glasgow Third Sector Online Forum discussion
  • By completing the short Better Relationships, Better Outcomes survey 

Any stories, evidence or blogs you would like us to consider should be sent to

In addition to the Call for Evidence, the Review Panel will also have input from:

  • Expert witnesses, meeting with the Review Group to share ideas and experience
  • A series of events for people in the sector to meet to discuss challenges and ideas

This is a great opportunity to have your say and to build towards the ways of working we want to see in the future.

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