LEVEL 4 SVQ |  SCQF Level 8 | GLOC 24

This award is suitable for candidates who may be involved in the management of the customer service process. They will understand what rules and policies affect their working environment. Mandatory... Read more

LEVEL 3 SVQ | SCQF Level 6 | GLOD 23

This award is suitable for candidates who deliver customer service as part of their daily role. Mandatory units include solving customer problems and processing customer complaints. At this level, candidates... Read more

SVQ LEVEL 2 | SCQF Level 5 | GLOF 22

This award is suitable for candidates in a customer facing environment. Most of their role will incorporate routine and predictable tasks but they may also expect to deal with issues... Read more
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