West of Scotland Housing Association IT Support Officer

West of Scotland Housing Association puts customers at the heart of everything we do by listening to their views and caring about what matters to them. Our values (respect, inclusive, integrity, improvement and support) shape how we act, our decisions and the services we provide.

We are now looking for an IT Support Officer to join our team in Glasgow.

Post: IT Support Officer

Hours: 35 hours per week

Salary: £33409 – £36523

Location: Glasgow

Main Responsibilities

  • Provision of network administration tasks & services, including routine backups, managing domain accounts, maintaining documentation etc.
  • Respond to customer requests through the IT Helpdesk within agreed SLA
  • Providing IT support and excellent customer service to all staff.
  • Assist with the maintenance and development of our core systems including housing management, financial and asset management systems
  • Assisting in the management of information systems, problem solving and implementation of effective solutions. Where necessary referring problems to specialist software/hardware support with regards to relevant areas of the IT infrastructure.
  • Preparing and updating manuals and user guides including video user guides.
  • Maintaining and ensuring reliable access of our IT systems
  • Supporting internal Databases as required
  • Be responsible for the effective operation of IT equipment throughout our premises
  • Contributing to the development of policies and procedures within the area of IT
  • Working with system users and departmental heads to plan and deliver appropriate training
  • Implementation of a Project Management methodology to be applied to all IT implementation projects
  • Support the AI Working Group with implementation of AI tools

Download the Application Pack here

Online applications to be made at https://westscot.co.uk/recruitment/

Closing date is Friday 7th June at 3pm

Interviews will be held at our head office 40 Barrowfield Drive G40 Mon 24th June 2024

Expires: 07/06/2024

More Information: https://westscot.co.uk/recruitment/

Contact: vacancies@westscot.co.uk

Go Back
Website by AgencyForGood

Copyright 2024. All Rights Reserved

    Your Basket
    Your basket is emptyBack to Home Page
    Skip to content