Supporting benefit claimants online – 22 September – ONLINE TRAINING COURSE

Home working, social distancing and self-isolation present unique challenges to frontline workers. This course is an opportunity to discuss how advisers and support workers can best help people navigate the process of claiming benefits and challenging decisions in this new way of working.


The course covers:

• Appointees, advisers and representatives – the different roles and how the role is affected by the coronavirus outbreak

• How advisers working remotely can best support people claiming benefits

• Temporary changes locally and nationally in processes for claims and challenges because of the coronavirus outbreak

• Resources available to support advisers


This half day standard level course will be delivered online as follows;

10.00 – 11.15 training session delivered via Zoom

11.15 – 11.45 break

11.45 – 1.00 training session delivered via Zoom

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