Digital Inclusion a case study

Posted: 5th January 2026

Active Learning session  ideas to support Digital Inclusion 18th Feb noon till 1pm

Technology in health and care is advancing rapidly, but many people remain digitally excluded. Someone who is not connected in this way could face many challenges when managing their health.

Online portals, telehealth services, remote monitoring, online peer support groups, and opportunities for better communication and coordination: having digital access to reliable information about a health condition can lead to better understanding and improved confidence for self management. It can support adherence to treatment plans, support informed decision making, and ultimately lead to improved health outcomes.

As health and care technology develops, it is important that we ensure that people – particularly those who are marginalised, to avoid widening health inequalities – are also able to benefit from managing their health online.

To address this, a booklet—available in print and online—was developed using Network Weaving principles to help people get connected. This session includes a presentation from the Digital Citizen Panel, a citizen-led initiative by the Health and Social Care Alliance Scotland (the ALLIANCE), and also an example of how these resources have been put into practice by colleagues from MS Argyll https://www.msargyll.com/  ensuring voices from seldom-heard groups shape digital health and care services. The focus is on empowering people to use digital tools for better wellbeing and access, overcoming barriers to exclusion, and supporting Scotland’s national digital strategy.

We’ll also explore how the booklet was created and how Network Weaving tools can support digital connectivity, with opportunities for peer discussion.  While this initial piece of work happened in relation to remote and Island communities, citizens of Glasgow fed into the process to explore if the booklet could be adapted for the city, which it can easily.

This session is being offered free within the Q community, a connected community across the UK and Ireland interested in healthcare improvement. You do not need to be a member of Q to join, however, if you would like to find out more about membership this is the link https://q.nhsconfed.org/get-involved/join-q

Be great to see you there, the link to register is shared below

Hilda

Expires: 2026-02-17

More Information: https://q.nhsconfed.org/get-involved/events/network-weaving-tools-users-group-meet-up-4

Contact: hildac@copescotland.com