Cafe Supervisor Required 20hrs per week

Gathering Ground – Cafe Supervisor (20 Hours P/W) £11.75 per hour

Overview

Gathering Ground is a food-led community café & event space in Glasgow. We use food as a platform to create change within our local community, build connections & inspire people to engage with good food.

We are situated in a beautiful C-Listed former Lock Keeper House (Old Basin House) and have been working hard to transform the space into a hub for the local community.

We have an opportunity for a new team member to join us as a Part Time Supervisor within our social enterprise café.

This is an opportunity to join a small, supportive and friendly team where you will get to engage with the local community and serve great food & coffee.

 

Job Description

We are looking for an experienced Cafe Supervisor (20 Hours per week + Potential Overtime) to join the existing cafe team.

You will lead our team on-shift and support our Operations Manager with the day to day operations of the cafe. 

You should be a strong communicator, detail-oriented and display excellence in hospitality. Creating an inviting atmosphere for our customers and team.

You should like a community focused environment and be excited to support and be involved in the social purpose of our organisation. 

The shift times will be a mix of weekend & week day shifts between 8.30-5PM. You will be working 3-4 days per week. There will also be the opportunity for additional overtime for private & special events.

We are looking for someone to start from w/b 5th February 2023

 

Responsibilities

  • Take responsibility to ensure smooth running of the cafe during working shifts and to conduct this in line with our expectations
  • Use initiative to solve any problems.
  • Ensuring excellent customer service is provided across the team. 
  • To assist in the training and development of new staff, looking after staff and contributing to a positive work environment.
  • To assist in ensuring stock levels are maintained and communicated to management
  • Ordering stock relevant to the level of business
  • To assist in the planning and execution of any private events 
  • Maintain the highest standards of hygiene and cleanliness within the cafe and ensure guidelines are adhered to
  • To be responsible for communicating and wider organisational events or initiative and signposting where necessary 
  • To proactively resolve any customer complaints in an efficient, professional, and satisfactory manner to ensure a positive outcome and secure future business, escalating any serious issues to the Operations Manager
  • To ensure that each day’s sales are correctly and accurately reconciled in line with the POS report & card terminal
  • Making Coffees, Hot Drinks & Food Prep (providing training to or guidance to other staff if necessary)
  • Closing & Opening the Cafe
  • Other duties to support cafe team/ operation & just pitching in where needed

 

The Ideal Candidate

  • A real team player, always looking out for your team and leading by example
  • A friendly personality & others-first attitude
  • Good leadership skills & a desire to learn
  • Ability to do consistent latte art
  • Good knowledge of coffee and the ability to train others
  • Proactive & uses initiative
  • Excellent customer service
  • Maintaining high standards of hygiene
  • Ability to work hard and have fun at the same time
  • Driving Licence with access to a car
  • Min 2 Years Supervisory Experience
  • Min 2 Years Food Preparation & Handling
  • Min 2 Years Barista Experience
  • Be available to start work w/b 5th Feb

Desirable

  • Interested in community projects
  • Interested in food growing

Benefits

  • Food Hygiene Certification & Training
  • Monthly Staff Socials
  • Café ‘Perks’ – Free Food & Drink on Shift,  15% staff discount when visiting & on store products.
  • Free organic produce from our community garden
  • Discount on venue events & activities

Application Process

If you think you can add to our lovely team send your CV & a cover letter detailing why you are the right person for the job to – hello@gatheringground.org

Job Type: Part-time 

Part-time hours: 20 per week

Salary: £11.75 per hour

 

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