Advice Officer – Energy
Posted: 29th May 2026
Willowacre Trust are looking for an Advice Officer – Energy
Willowacre Trust is a great place to work, we have a very friendly, open atmosphere and the staff are all brilliant and have the customers best interests at heart in everything they do. We have a great variety of staff benefits including Tech scheme and great health and wellbeing opportunities including therapy sessions.
Salary: WT Grade 4 £31,791.06 per annum
Hours: Full Time, 35 per week, Mon to Fri with the occasional evening/weekend working with notice provided
Contract: Permanent Position
Entitlement: 40 days A/L including PH’s (pro rata for part time and start date) Scottish Widows pension scheme, Maternity/Paternity leave
Location: Camlachie House, 40 Barrowfield Drive, Glasgow, G40 3QH
About the Role
The Advice Officer – Energy will offer support to people in need of energy advice who are residing in the communities served by WSHA. The Advice Worker – Energy plays an integral role in our offer of support and will be expected to embrace a holistic approach to supporting customers. This support aims to positively impact the capacity of individuals and households by assisting them to sustain their home through the provision of practical, accessible and person-centred energy advice services.
This approach focuses on prevention and early intervention by helping customers to reduce fuel poverty, understand and manage household energy use, access appropriate tariffs and payment options, improve confidence in dealing with suppliers, and connect to wider support including income maximisation, debt advice and hardship funding where appropriate
Main Responsibilities
- Providing energy advice services to people individually and in group settings through home visits, accessible community settings, digital platforms, information events, office appointments and telephone enquiries
- Supporting customers to understand energy bills, compare tariffs, consider switching suppliers where appropriate, and make informed choices about safe and affordable energy options.
- Support vulnerable households to better understand and manage household energy systems and appliances, including heating controls, thermostats, boiler programming, meter issues and condensation, helping them to maintain a safe, warm and energy-efficient home
- Maximising customer income and household resilience by identifying and applying for grant funding to provide energy vouchers, funds towards energy bills and funds to help clear energy debt.
The list above is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time as deemed appropriate.
Interested in applying? Please complete our online application form as we are not accepting CV’s.
https://westscot.co.uk/job/job_details/180/
Advice Officer – Energy – Advert 2026
Advice Officer – Energy Job Pack June 2026
Closing Date is Friday 26th June at 8.00am
Interviews will be held on 6th July 2026 at our head office 40 Barrowfield Drive G40
Please note that CVs will not be accepted.
Expires: 26/06/2026
Contact: vacancies@westscot.co.uk