Providing Customer Services Diploma SCQF Level 6
SCQF Level 6 – GV60 46
Customer Services
This award is suitable for candidates who deliver customer service as part of their daily role.
This new Diploma in Providing Customer Services is suitable for those who are part of a customer centric service. They may act as mentor to junior colleagues or be more experienced. It is a mix of mandatory and optional units including Meta Skills – behavioural skills such as critical thinking and problem solving covered within the units.